Guest Experience & Brand Ambassador

Job description

JOB TITLE: Guest Experience & Brand Ambassador JOB DETAILSDepartment: Guest Experience & Community EngagementEmployment Type: Full-TimeIndustry: Sports | Entertainment | Hospitality | F&BExperience Required: 2–5 Years ABOUT D9D9 is a next-generation sports, entertainment, and hospitality destination that brings together sports, dining, gaming, live entertainment, events, and community experiences under one roof. With multiple upcoming locations, D9 aims to create premium lifestyle destinations where people come to play, celebrate, connect, and create memorable experiences. POSITION OVERVIEW :-The Guest Experience & Brand Ambassador will be the face of D9, responsible for delivering exceptional guest experiences while representing the brand on-ground. This role combines guest relations, community engagement, event support, and brand representation to ensure every guest interaction reflects D9's premium hospitality standards. KEY RESPONSIBILITIES :-Deliver exceptional guest experiences across all venue touchpointsWelcome and engage guests, ensuring a memorable first impressionHandle guest concerns, feedback, and special requests professionallyCoordinate VIP guest experiences and special occasionsBuild relationships with members, regular guests, and local communitiesHost influencers, creators, media representatives, and special guestsSupport tournaments, events, activations, and community initiativesMonitor guest feedback and online reviewsCoordinate with operations and marketing teams to enhance guest satisfactionRepresent D9 at sports, lifestyle, and community events REQUIRED SKILLS :-Guest Relations & Customer ExperienceHospitality & Service ExcellenceCommunity EngagementEvent CoordinationInfluencer & Media HostingCommunication & Interpersonal SkillsProblem Solving & Conflict ResolutionRelationship Building ELIGIBILITY :-Bachelor's Degree in Hospitality, Communications, Marketing, Sports Management, or related field2–5 years of experience in Hospitality, Hotels, Sports Clubs, Entertainment Venues, Lifestyle Brands, or Guest RelationsStrong communication skills in English and HindiGuest-centric mindset with excellent interpersonal skillsComfortable working weekends, evenings, and event days WHY JOIN D9?Opportunity to be part of a fast-growing sports and entertainment destinationExposure to sports, hospitality, gaming, events, and community experiencesHigh ownership and guest-facing leadership exposureDynamic and entrepreneurial work culture