Program Lead - Student Success

Job description

Job Description Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)Working Days: Monday to Friday (1st & 3rd Saturdays working)Work Mode: 100% On-siteLocation: Designated Partner College & IIDE Andheri Campus About IIDE:IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally. About the Role:As the Lead – Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams. You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs. What You’ll Do: ● Academic Performance & Quality:○ Own academic performance across colleges and batches using assessments, results, and learning data.○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement.○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.○ Ensure consistent academic quality and adherence to program standards across partner colleges. ● Student Success, Engagement & Retention:○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics.○ Identify at-risk students or batches early and implement timely academic or engagement interventions.○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts.○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges. ● Student Culture, Events & Brand Building:○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives.○ Plan and execute competitions, showcases, industry meets, and student-led activities.○ Encourage students to build personal brands through content, projects, competitions, and industry visibility.○ Ensure seamless execution of engagement and brand initiatives through on-ground teams. ● Faculty & Trainer Excellence:○ Source, onboard, and manage industry trainers aligned with program and college requirements.○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes.○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality.○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking. ● College Partnership & Growth Enablement:○ Own end-to-end performance of assigned partner college relationships.○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities.○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.○ Act as the primary on-ground owner for partner college relationships. ● Team Leadership & Governance:○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements.○ Define clear KPIs, execution standards, and accountability frameworks for teams.○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives.○ Address performance gaps through training, role realignment, or performance management interventions.○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale. ● Data Ownership & Operational Excellence:○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations. ● Additional Duties:○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success.○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position. ● Must-Have:○ 4+ years of experience owning academic operations, student success, or education programs with measurable outcome responsibility.○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end.○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance.○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance.○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams.○ Data-driven mindset with a structured approach to problem-solving and decision-making.○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities. ● Should Have:○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems.○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale.○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.○ MBA / PGDM preferred. ● Nice to Have:○ Prior experience in college partnerships, higher education, or large-scale learning environments.○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies.○ Based in Mumbai or open to frequent travel across partner colleges.